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| author | sconklin <sconklin@ef72aa8b-4018-0410-8976-d6e080ef94d8> | 2006-07-11 21:25:51 +0000 |
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| committer | sconklin <sconklin@ef72aa8b-4018-0410-8976-d6e080ef94d8> | 2006-07-11 21:25:51 +0000 |
| commit | 7740472abc0dacc1cb0359d7328ba8be97135db5 (patch) | |
| tree | 0833df5275315fee6802807daee1166ac980cc7f /www | |
| parent | 6cd685f436e1b9f635d53b6dcfbc9fb5dcee7d86 (diff) | |
| download | sos-7740472abc0dacc1cb0359d7328ba8be97135db5.tar.gz | |
More complete home page
git-svn-id: svn+ssh://svn.fedorahosted.org/svn/sos/trunk@3 ef72aa8b-4018-0410-8976-d6e080ef94d8
Diffstat (limited to 'www')
| -rw-r--r-- | www/index.html | 77 |
1 files changed, 69 insertions, 8 deletions
diff --git a/www/index.html b/www/index.html index c73905b4..bc94afd4 100644 --- a/www/index.html +++ b/www/index.html @@ -11,13 +11,74 @@ </head> <body> <h3>sos (son of sysreport)</h3> -<p>sos is a framework that allows integration of system information gathering, -system monitoring and analysis tools, and submission of trouble tickets. -</p> -<p>The first phase is a system reporting framework that allows applications -to deliver plugins that are used to gather and report information that -is useful to the maintainers of the application. This is performed by the -<i>sosreport</i> system reporting tool. -</p> + +h1>Sos Project Home</h1> + +The SOS project (and package) is intended to: + +<ul> +<li>Improve on the capabilities of sysreport by adding some analytic abilities</li> +<li>To put more tools into the customer's hands to allow them to solve their problems</li> +<li>To provide a set of tools to improve the abilities of Red Hat support to solve customer problems</li> +<li>To reduce the number of contacts required with the customer to solve their problems</li> +</ul> + +<p>There will be links to mailing lists and repos here</p> + +<p>Although this project was begun by Red Hat employees, it is released under the GPL +, with all Red Hat specific parts isolated in plugins so that it will be generally useful to others.</p> + +<p>The first stage of the project, sosreport, has a first implementation, and is available FILL IN WHERE</p>: + +This project will provide a number of tools, in the following areas: + +<h2>1. System Information Gathering (released)</h2> + +<p>This application (sosreport) performs a function similar to what sysreport does now, but has a +pluggable architecture that will allow the inclusion of sos plugins to be +delivered with any package. These plugins can gather information needed +for troubleshooting that package, provide the ability to turn on other +debugging or reporting that is of interest for that package, provide some +analysis to be done to notify the customer of improper configuration or +operation, and integrate the reporting from the plugin with other system information.</p> + +<p>Reports are provided in html. The report integrates reports from various plugins, +along with the results of analysis performed by those plugins. In addition, future policy +plugins may provide links in the output for additional operations, such as opening a ticket +with a Support CRM system, submitting the system information to a web hosted tool for further +analysis, or submitting the information for attachment to a ticket already open within a support +CRM system. + +<h2>2. Integration of additional debugging tools (future)</h2> + +<p>An API will be provided that allows delivery of additional tools which may +be enabled and disabled through a simple unified interface by the end user. +For example, we expect to provide scripts that will use sar, systemtap, +enable performance counters, etc. For all tools that are enabled, reports +will be included in subsequent system information reports and integrated in +the heirarchical result navigation.</p> + +<p>This will allow Support Organizations to easily walk the customer (by phone or +email or chat) through a simple interface to enable the gathering of troubleshooting +information specific to the problem being addressed.</p> + +<h2>3. Integration with Support CRM and other ticketing systems</h2> + +<p>The tools in the package will allow simplified interaction with Support CRM systems. +Once system information is gathered, the customer will have an option to open an +issue with support. Verification of entitlement for support and filing the ticket +with the system information and problem description attached will be handled by policy plugins +that can be customized for integration with different CRM systems.</p> + +<hr> + +<h1> List of current requirements</h1> + +<p>TBD</p> +Here are the sos requirements as they stand: + +<hr> +<i>sos is the international distress call, and also stands for "son of sysreport"</i> +<hr> </body> </html> |