From 7740472abc0dacc1cb0359d7328ba8be97135db5 Mon Sep 17 00:00:00 2001 From: sconklin Date: Tue, 11 Jul 2006 21:25:51 +0000 Subject: More complete home page git-svn-id: svn+ssh://svn.fedorahosted.org/svn/sos/trunk@3 ef72aa8b-4018-0410-8976-d6e080ef94d8 --- www/index.html | 77 ++++++++++++++++++++++++++++++++++++++++++++++++++++------ 1 file changed, 69 insertions(+), 8 deletions(-) (limited to 'www') diff --git a/www/index.html b/www/index.html index c73905b4..bc94afd4 100644 --- a/www/index.html +++ b/www/index.html @@ -11,13 +11,74 @@

sos (son of sysreport)

-

sos is a framework that allows integration of system information gathering, -system monitoring and analysis tools, and submission of trouble tickets. -

-

The first phase is a system reporting framework that allows applications -to deliver plugins that are used to gather and report information that -is useful to the maintainers of the application. This is performed by the -sosreport system reporting tool. -

+ +h1>Sos Project Home + +The SOS project (and package) is intended to: + + + +

There will be links to mailing lists and repos here

+ +

Although this project was begun by Red Hat employees, it is released under the GPL +, with all Red Hat specific parts isolated in plugins so that it will be generally useful to others.

+ +

The first stage of the project, sosreport, has a first implementation, and is available FILL IN WHERE

: + +This project will provide a number of tools, in the following areas: + +

1. System Information Gathering (released)

+ +

This application (sosreport) performs a function similar to what sysreport does now, but has a +pluggable architecture that will allow the inclusion of sos plugins to be +delivered with any package. These plugins can gather information needed +for troubleshooting that package, provide the ability to turn on other +debugging or reporting that is of interest for that package, provide some +analysis to be done to notify the customer of improper configuration or +operation, and integrate the reporting from the plugin with other system information.

+ +

Reports are provided in html. The report integrates reports from various plugins, +along with the results of analysis performed by those plugins. In addition, future policy +plugins may provide links in the output for additional operations, such as opening a ticket +with a Support CRM system, submitting the system information to a web hosted tool for further +analysis, or submitting the information for attachment to a ticket already open within a support +CRM system. + +

2. Integration of additional debugging tools (future)

+ +

An API will be provided that allows delivery of additional tools which may +be enabled and disabled through a simple unified interface by the end user. +For example, we expect to provide scripts that will use sar, systemtap, +enable performance counters, etc. For all tools that are enabled, reports +will be included in subsequent system information reports and integrated in +the heirarchical result navigation.

+ +

This will allow Support Organizations to easily walk the customer (by phone or +email or chat) through a simple interface to enable the gathering of troubleshooting +information specific to the problem being addressed.

+ +

3. Integration with Support CRM and other ticketing systems

+ +

The tools in the package will allow simplified interaction with Support CRM systems. +Once system information is gathered, the customer will have an option to open an +issue with support. Verification of entitlement for support and filing the ticket +with the system information and problem description attached will be handled by policy plugins +that can be customized for integration with different CRM systems.

+ +
+ +

List of current requirements

+ +

TBD

+Here are the sos requirements as they stand: + +
+sos is the international distress call, and also stands for "son of sysreport" +
-- cgit