diff options
| -rw-r--r-- | billing-faq.md | 93 | ||||
| -rw-r--r-- | sr.ht/index.md | 4 |
2 files changed, 97 insertions, 0 deletions
diff --git a/billing-faq.md b/billing-faq.md new file mode 100644 index 0000000..2f60200 --- /dev/null +++ b/billing-faq.md @@ -0,0 +1,93 @@ +I'm Drew DeVault, and I maintain sr.ht and wrote this FAQ. You can reach me any +time for any reason via [sir@cmpwn.com](mailto:sir@cmpwn.com). I usually respond +within a few hours if I'm awake. I'm also generally available for chat on IRC: +join [#sr.ht on irc.freenode.net][irc]. Let me know if you have any questions. + +[irc]: http://webchat.freenode.net/?channels=%23sr.ht&uio=d4 + +# Why do I have to pay for sr.ht when GitHub, GitLab, etc are free? + +Providing high-quality services for the free and open-source community cannot be +done for free. There are lots of ways services like sr.ht can be funded. Most +are funded through venture capital, which is why you see them in the news after +raising millions of dollars to support their growth. These services are +incentivized to create a return for their investors, and can be expected to +optimize towards that end. + +On the other hand, sr.ht is funded entirely by its users. This creates a much +healthier relationship between you and the service. I am only accountable to +you, and my only concern is with making the service as useful as possible for +you. sr.ht's business model is designed explicitly to prioritize user needs over +investor needs. + +Your subscription fee stays in open-source: sr.ht is 100% free software, mostly +licensed under the GNU Affero General Public license (aka AGPL 3.0). I integrate +patches from the community and we work together to build the best open-source +service we can. Your fee pays for the cost of operations and to keep someone +online to maintain the site, develop features, and provide support for a +reliable site. + +# What are the differences in the plans? Which should I pick? + +There are no differences between the plans, all of them have equal access to +sr.ht's services. You should choose the plan which best matches your financial +needs and investment in sr.ht. + +# What are the limitations on free accounts? + +During the alpha, free accounts are not limited in any way. After the alpha, +free accounts will not be allowed to own resources, including git repositories, +bug trackers, mailing lists, etc, nor submit builds on builds.sr.ht. They will, +however, be able to contribute to projects maintained by paying users. + +# I can't afford an account. Am I out of luck? + +Just send me an email explaining your circumstances and I'll help you out. Part +of the fees from paid accounts are used to subsidize users who aren't able to +pay. + +# Earning service credits for contributing to sr.ht + +As an open source project, sr.ht accepts patches from its users. In exchange for +having nontrivial patches merged to sr.ht, free service can be issued to your +account. [Send me an email](mailto:sir@cmpwn.com) to claim your account credit +after your patch is merged. + +[Read more about contributing to sr.ht here](sr.ht#development). + +# Can I cancel or change my plan? + +Yes, you can cancel or modify your plan at any time. Visit the [billing +page](https://meta.sr.ht/billing) to make changes. Your current billing period +will be completed and the changes will take place at the start of the next one. + +# Can I get an invoice? + +You can download invoices from the [billing page](https://meta.sr.ht/billing). + +# How much money does sr.ht have/spend/make? + +At the time of writing, sr.ht is losing money and is subsidized by donations to +my open-source projects as a whole, for which some financial information is +[publically viewable](https://drewdevault.com/donate). As money starts flowing +through sr.ht directly, I intend to publish quarterly reports summarizing the +financial state of sr.ht. + +Right now it costs about $450/month to host sr.ht and we can grow 40-50x before +requiring more infrastructure. The hardware was provisioned speculatively, to +enable the onboarding of large projects early in the project to ensure that +sr.ht is suitable for their needs. + +sr.ht is self-hosted in a secure colocation facility in Philadelphia, with +backup facilities in San Francisco. Your data is never stored in a third-party +cloud. + +# Can I deploy sr.ht on my own infrastructure instead of paying for an account? + +Yep! [Here are instructions](https://man.sr.ht/installation.md). + +# Do you offer paid support plans? + +Yep! Paid support is available for both users of the hosted service and users +who deploy sr.ht to their own infrastructure. [Send me an +email](mailto:sir@cmpwn.com) summarizing your needs. diff --git a/sr.ht/index.md b/sr.ht/index.md index 7a64582..49641f0 100644 --- a/sr.ht/index.md +++ b/sr.ht/index.md @@ -43,6 +43,10 @@ can be found [here](/installation.md). An IRC channel is also available for sr.ht-related discussion: [#sr.ht on Freenode](http://webchat.freenode.net/?channels=%23sr.ht&uio=d4). +# Billing help + +A dedicated [billing FAQ](../billing-faq.md) is available. + # Security vulnerabilities? Please send an email to [sir@cmpwn.com](mailto:sir@cmpwn.com), optionally using |