Add billing FAQ

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diff --git a/billing-faq.md b/billing-faq.md
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+I'm Drew DeVault, and I maintain sr.ht and wrote this FAQ. You can reach me any
+time for any reason via [sir@cmpwn.com](mailto:sir@cmpwn.com). I usually respond
+within a few hours if I'm awake. I'm also generally available for chat on IRC:
+join [#sr.ht on irc.freenode.net][irc]. Let me know if you have any questions.
+
+[irc]: http://webchat.freenode.net/?channels=%23sr.ht&uio=d4
+
+# Why do I have to pay for sr.ht when GitHub, GitLab, etc are free?
+
+Providing high-quality services for the free and open-source community cannot be
+done for free. There are lots of ways services like sr.ht can be funded. Most
+are funded through venture capital, which is why you see them in the news after
+raising millions of dollars to support their growth. These services are
+incentivized to create a return for their investors, and can be expected to
+optimize towards that end.
+
+On the other hand, sr.ht is funded entirely by its users. This creates a much
+healthier relationship between you and the service. I am only accountable to
+you, and my only concern is with making the service as useful as possible for
+you. sr.ht's business model is designed explicitly to prioritize user needs over
+investor needs.
+
+Your subscription fee stays in open-source: sr.ht is 100% free software, mostly
+licensed under the GNU Affero General Public license (aka AGPL 3.0). I integrate
+patches from the community and we work together to build the best open-source
+service we can. Your fee pays for the cost of operations and to keep someone
+online to maintain the site, develop features, and provide support for a
+reliable site.
+
+# What are the differences in the plans? Which should I pick?
+
+There are no differences between the plans, all of them have equal access to
+sr.ht's services. You should choose the plan which best matches your financial
+needs and investment in sr.ht.
+
+# What are the limitations on free accounts?
+
+During the alpha, free accounts are not limited in any way. After the alpha,
+free accounts will not be allowed to own resources, including git repositories,
+bug trackers, mailing lists, etc, nor submit builds on builds.sr.ht. They will,
+however, be able to contribute to projects maintained by paying users.
+
+# I can't afford an account. Am I out of luck?
+
+Just send me an email explaining your circumstances and I'll help you out. Part
+of the fees from paid accounts are used to subsidize users who aren't able to
+pay.
+
+# Earning service credits for contributing to sr.ht
+
+As an open source project, sr.ht accepts patches from its users. In exchange for
+having nontrivial patches merged to sr.ht, free service can be issued to your
+account. [Send me an email](mailto:sir@cmpwn.com) to claim your account credit
+after your patch is merged.
+
+[Read more about contributing to sr.ht here](sr.ht#development).
+
+# Can I cancel or change my plan?
+
+Yes, you can cancel or modify your plan at any time. Visit the [billing
+page](https://meta.sr.ht/billing) to make changes. Your current billing period
+will be completed and the changes will take place at the start of the next one.
+
+# Can I get an invoice?
+
+You can download invoices from the [billing page](https://meta.sr.ht/billing).
+
+# How much money does sr.ht have/spend/make?
+
+At the time of writing, sr.ht is losing money and is subsidized by donations to
+my open-source projects as a whole, for which some financial information is
+[publically viewable](https://drewdevault.com/donate). As money starts flowing
+through sr.ht directly, I intend to publish quarterly reports summarizing the
+financial state of sr.ht.
+
+Right now it costs about $450/month to host sr.ht and we can grow 40-50x before
+requiring more infrastructure. The hardware was provisioned speculatively, to
+enable the onboarding of large projects early in the project to ensure that
+sr.ht is suitable for their needs.
+
+sr.ht is self-hosted in a secure colocation facility in Philadelphia, with
+backup facilities in San Francisco. Your data is never stored in a third-party
+cloud.
+
+# Can I deploy sr.ht on my own infrastructure instead of paying for an account?
+
+Yep! [Here are instructions](https://man.sr.ht/installation.md).
+
+# Do you offer paid support plans?
+
+Yep! Paid support is available for both users of the hosted service and users
+who deploy sr.ht to their own infrastructure. [Send me an
+email](mailto:sir@cmpwn.com) summarizing your needs.
diff --git a/sr.ht/index.md b/sr.ht/index.md
index 7a64582..49641f0 100644
--- a/sr.ht/index.md
+++ b/sr.ht/index.md
@@ -43,6 +43,10 @@ can be found [here](/installation.md).
 An IRC channel is also available for sr.ht-related discussion: [#sr.ht
 on Freenode](http://webchat.freenode.net/?channels=%23sr.ht&uio=d4).
 
+# Billing help
+
+A dedicated [billing FAQ](../billing-faq.md) is available.
+
 # Security vulnerabilities?
 
 Please send an email to [sir@cmpwn.com](mailto:sir@cmpwn.com), optionally using