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| -rw-r--r-- | support.md | 24 |
1 files changed, 10 insertions, 14 deletions
@@ -4,6 +4,16 @@ title: Getting support Here's where to find support resources for sr.ht. +# Reaching the support team + +You can reach the support team by emailing +[~sircmpwn/sr.ht-support](mailto:~sircmpwn/sr.ht-support@lists.sr.ht). This is +your best bet for account-related issues, billing problems, and so on. + +Support is provided at the best effort of the sysadmins, who have other things +to do as well. It's common to have to wait for a few days to receive an answer +to your question. Please be patient. + # Asking the community A great place to ask for general questions with using sr.ht, starting @@ -16,14 +26,6 @@ Please review the [mailing list etiquette guide](/lists.sr.ht/etiquette.md) first! Be sure to search through the archives, as your question may have been asked before. -# Asking the admins - -You can reach Drew DeVault, the maintainer of sr.ht and your friendly -neighborhood sysadmin, by sending an email to -[sir@cmpwn.com](mailto:sir@cmpwn.com). Feel free to email him for any reason, -but this is your best bet with account-related problems, billing issues, and -similar woes. - # Real time chat Both community members and admins hang out at [#sr.ht on irc.libera.chat][0], @@ -34,12 +36,6 @@ prepared to wait or follow-up with an email if necessary. Please review the [0]: irc://irc.libera.chat/#sr.ht -# Paid support - -Support is provided at the best effort of the sysadmins, which may be impacted -by time and resource constraints. Paid support options may be available in the -future, but are not presently offered. - # Submitting bug reports <div class="alert alert-warning"> |