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| -rw-r--r-- | staff/support.md | 2 |
1 files changed, 1 insertions, 1 deletions
diff --git a/staff/support.md b/staff/support.md index dfe7951..f2638c3 100644 --- a/staff/support.md +++ b/staff/support.md @@ -90,7 +90,7 @@ If in doubt, offer them free service. The user dashboard has a place to generate invoices, set the source to "Financial aid", the amount to 0, and the term to 1 year (the default). They can re-apply after it runs out. -### Refunds +## Refunds Generally speaking if a user asks for a refund relatively close to their payment date (say, within one quarter), give them one and cancel their paid services by |