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author | Drew DeVault <sir@cmpwn.com> | 2018-11-18 13:14:55 -0500 |
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committer | Drew DeVault <sir@cmpwn.com> | 2018-11-18 16:41:15 -0500 |
commit | 4f455f128fac94132798af12e4e2aad01d344278 (patch) | |
tree | 2f28cf8db024f497110ccd5385d596b6730e1d2f /support.md | |
parent | c34ee17f747c304076ea650fb99419f957842a68 (diff) | |
download | sr.ht-docs-4f455f128fac94132798af12e4e2aad01d344278.tar.gz |
Improve the onboarding flow for new users
Diffstat (limited to 'support.md')
-rw-r--r-- | support.md | 60 |
1 files changed, 60 insertions, 0 deletions
diff --git a/support.md b/support.md new file mode 100644 index 0000000..56007e6 --- /dev/null +++ b/support.md @@ -0,0 +1,60 @@ +# Asking the community + +A great place to ask for general questions with using sr.ht, starting +discussions about your ideas and feature requests, and generally getting to know +the sr.ht community is the +[sr.ht-discuss](https://lists.sr.ht/~sircmpwn/sr.ht-discuss) mailing list. You +can post here by writing an email to +[~sircmpwn/sr.ht-discuss@lists.sr.ht](mailto:~sircmpwn/sr.ht-discuss@lists.sr.ht). +Please review the [mailing list etiquette guide](../lists.sr.ht/etiquette) +first! Be sure to search through the archives, as your question may have been +asked before. + +# Asking the admins + +You can reach Drew DeVault, the maintainer of sr.ht and your friendly +neighborhood sysadmin, by sending an email to +[sir@cmpwn.com](mailto:sir@cmpwn.com). Feel free to email him for any reason, +but this is your best bet with account-related problems, billing issues, and +similar woes. + +# Real time chat + +Both community members and admins hang out at [#sr.ht on +irc.freenode.net][webchat], where you're welcome to ask questions and have +discussions in a more free-form, real-time context. There's not always someone +paying attention here, so be prepared to wait or follow-up with an email if +necessary. + +[webchat]: http://webchat.freenode.net/?channels=%23sr.ht&uio=d4 + +# Paid support + +Normally, support is provided at the best effort of the sysadmins, which may be +impacted by time and resource constraints. However, paid support options are +available for organizations and businesses hoping to get to the front of the +queue. For details, [send me an email](mailto:sir@cmpwn.com). + +# Submitting bug reports + +Each service of sr.ht has a dedicated bug tracker: + +- [git.sr.ht](https://todo.sr.ht/~sircmpwn/git.sr.ht) +- [builds.sr.ht](https://todo.sr.ht/~sircmpwn/builds.sr.ht) +- [todo.sr.ht](https://todo.sr.ht/~sircmpwn/todo.sr.ht) +- [lists.sr.ht](https://todo.sr.ht/~sircmpwn/lists.sr.ht) +- [man.sr.ht](https://todo.sr.ht/~sircmpwn/man.sr.ht) +- [dispatch.sr.ht](https://todo.sr.ht/~sircmpwn/dispatch.sr.ht) +- [meta.sr.ht](https://todo.sr.ht/~sircmpwn/meta.sr.ht) + +There is also a [general-purpose bug +tracker](https://todo.sr.ht/~sircmpwn/sr.ht) for issues that fit nowhere else, +or that you're unsure of the appropriate place to report your bug: + + +# Security vulnerabilities + +Please send an email to [sir@cmpwn.com](mailto:sir@cmpwn.com), optionally using +the public key [7BC79407090047CA](https://drewdevault.com/publickey.txt). Please +do not discuss security vulnerabilities in public until a fix has been developed +and deployed. |