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authorDrew DeVault <sir@cmpwn.com>2018-11-18 13:14:55 -0500
committerDrew DeVault <sir@cmpwn.com>2018-11-18 16:41:15 -0500
commit4f455f128fac94132798af12e4e2aad01d344278 (patch)
tree2f28cf8db024f497110ccd5385d596b6730e1d2f /support.md
parentc34ee17f747c304076ea650fb99419f957842a68 (diff)
downloadsr.ht-docs-4f455f128fac94132798af12e4e2aad01d344278.tar.gz
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+# Asking the community
+
+A great place to ask for general questions with using sr.ht, starting
+discussions about your ideas and feature requests, and generally getting to know
+the sr.ht community is the
+[sr.ht-discuss](https://lists.sr.ht/~sircmpwn/sr.ht-discuss) mailing list. You
+can post here by writing an email to
+[~sircmpwn/sr.ht-discuss@lists.sr.ht](mailto:~sircmpwn/sr.ht-discuss@lists.sr.ht).
+Please review the [mailing list etiquette guide](../lists.sr.ht/etiquette)
+first! Be sure to search through the archives, as your question may have been
+asked before.
+
+# Asking the admins
+
+You can reach Drew DeVault, the maintainer of sr.ht and your friendly
+neighborhood sysadmin, by sending an email to
+[sir@cmpwn.com](mailto:sir@cmpwn.com). Feel free to email him for any reason,
+but this is your best bet with account-related problems, billing issues, and
+similar woes.
+
+# Real time chat
+
+Both community members and admins hang out at [#sr.ht on
+irc.freenode.net][webchat], where you're welcome to ask questions and have
+discussions in a more free-form, real-time context. There's not always someone
+paying attention here, so be prepared to wait or follow-up with an email if
+necessary.
+
+[webchat]: http://webchat.freenode.net/?channels=%23sr.ht&uio=d4
+
+# Paid support
+
+Normally, support is provided at the best effort of the sysadmins, which may be
+impacted by time and resource constraints. However, paid support options are
+available for organizations and businesses hoping to get to the front of the
+queue. For details, [send me an email](mailto:sir@cmpwn.com).
+
+# Submitting bug reports
+
+Each service of sr.ht has a dedicated bug tracker:
+
+- [git.sr.ht](https://todo.sr.ht/~sircmpwn/git.sr.ht)
+- [builds.sr.ht](https://todo.sr.ht/~sircmpwn/builds.sr.ht)
+- [todo.sr.ht](https://todo.sr.ht/~sircmpwn/todo.sr.ht)
+- [lists.sr.ht](https://todo.sr.ht/~sircmpwn/lists.sr.ht)
+- [man.sr.ht](https://todo.sr.ht/~sircmpwn/man.sr.ht)
+- [dispatch.sr.ht](https://todo.sr.ht/~sircmpwn/dispatch.sr.ht)
+- [meta.sr.ht](https://todo.sr.ht/~sircmpwn/meta.sr.ht)
+
+There is also a [general-purpose bug
+tracker](https://todo.sr.ht/~sircmpwn/sr.ht) for issues that fit nowhere else,
+or that you're unsure of the appropriate place to report your bug:
+
+
+# Security vulnerabilities
+
+Please send an email to [sir@cmpwn.com](mailto:sir@cmpwn.com), optionally using
+the public key [7BC79407090047CA](https://drewdevault.com/publickey.txt). Please
+do not discuss security vulnerabilities in public until a fix has been developed
+and deployed.